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Basic Message Functions
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Q: How do I Open my Inbox?
A: Click on the Inbox icon, located in the navigation panel at the left
side of the email interface or Click on the Inbox tab, located just above the
message window, if it's visible in your current view.
Q: How do I Read a message?
A:
Click on the sender's email address or name in any message folder (Inbox, Sent
Mail, etc.).
Q: How do I Reply/Forward a
Message?
A: Click on
the Reply, Reply All or Forward button, located in two places, just above and
below the message body.
Reply – Automatically addresses the message to
the person who sent it to you.
Reply All – Automatically addresses the
message to everyone whose names or email addresses are listed in the following
fields: To, From and Cc.
Forward – Opens a window with the message in
it, ready to be addressed. Click the Send Mail button, located below the
message.
Q: How do I Send an Email
Message?
A: There are four basic steps for writing
and sending an email message:
1. Enter the email address of the person
to whom you're sending the message in the To field by one of the two following
methods: type the address or click the Contacts icon and select an address.
2. Type a brief description of the message in the Subject field.
3. Type
your message in the message body field.
4. Click the Send Mail button to
send the message.
Q: How Do I Delete a
message?
A: To delete a message:
1. Click
on the checkbox located to the left of the message you wish to delete in any
email folder (Inbox, Sent Mail, etc.). A checkmark will appear in the checkbox,
indicating that the message has been selected.
2. Click the Delete
button, located just above the checkbox column to delete the selected
messages.
NOTE: Deleted messages are not completely removed from the
system. They are moved to your Deleted Items folder. To remove them completely,
open the Deleted Items folder and click Empty Trash. Deleted messages in the
Deleted Items folder can be recovered, however once you click the Empty Trash
link or Delete them from the Deleted Items folder, the messages are permanently
deleted and cannot be recovered.
Q: How do I
Undelete a Message?
A: To recover a deleted
message:
1. Click on the Deleted Items tab to open the Deleted Items
folder.
2. Click on the checkbox located to the left of the message you
wish to recover. A checkmark will appear in the checkbox, indicating that the
message has been selected. To select more than one message to be recovered,
click on the checkbox beside each message.
3. Click the dropdown menu
marked Move to Folder and select the folder where you wish to store the
recovered messages (typically Inbox, but you may move these messages to any
folder).
4. When you release the mouse button, the message(s) will be moved
to the selected folder.
Note: Deleted messages in the Deleted Items
folder can be recovered, however once you click the Empty Trash link, the
messages are permanently deleted and cannot be recovered.
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